(dates and names have been changed)
ME: Center for Counseling, How may I help you?
CALLER: *with heavy spanish accent* You speak in Spanish?
ME: No, I do not.
CALLER: OK, I need to check my appointment.
ME: What is your last name?
CALLER: I. Rodnso
ME: Date of Birth?
CALLER: 01/01/01.
ME: Your appointment is: Neverary 52 at 5pm.
CALLER: Ok Thank you.
********************************************************************************
My co-worker is hilarious. it does not matter what she is doing, she ALWAYS has to "butt in". someone could come into the clinic and look directly at me, but she will answer.
*******************************************************************************
So, there is an Affidaivit that needs to be signed. There is a Notary Public in-house. This really needs to be taken care of.
Provider: I'm not leaving my patients to go anywhere to get this signed.
Notary: I have to much work to do to leave and go see a doctor for a signature.
What to do???? What to do?????
*********************************************************************************
Friday, August 11, 2017
Thursday, August 10, 2017
Appointment Confusion
How can you confuse an appointment?
A social worker called to see about an appointment for a patient. The social worker stated that she wanted to reschedule an appointment. Upon checking the system, the patient missed their appointment. So I will schedule an appointment. This is how the conversation went:
SW: I would like to reschedule an appointment for this patient. The patient missed her appointment.
ME: If the patient missed her appointment, then we need to schedule an appointment.
SW: No, no. the patient had an appointment but missed it. So I would like to reschedule that appointment.
ME: If the patient never made the appointment, then I can schedule an appointment.
SW: I called and someone gave me an appointment for the patient on 8/4/2017.
ME: There is no appointment for that date in our system.
SW: I called an the guy gave me that date for the patient.
ME: Maybe that appointment was scheduled somewhere else, because I do not see 8/04/2017 in the system. Patient has a medical appointment on 9/___ with medical.
SW: Yes, I made that appointment.
ME: All right. The next appointment is November___.
SW: Thank you. Who is the patients' therapist?
ME: The patient does not currently have a therapist. The patient was discharged and has to start over.
SW: When was the patient discharged?
ME: 8/___.
SW: All right, Thank you.
ME: You're welcome. Have a great day.
A social worker called to see about an appointment for a patient. The social worker stated that she wanted to reschedule an appointment. Upon checking the system, the patient missed their appointment. So I will schedule an appointment. This is how the conversation went:
SW: I would like to reschedule an appointment for this patient. The patient missed her appointment.
ME: If the patient missed her appointment, then we need to schedule an appointment.
SW: No, no. the patient had an appointment but missed it. So I would like to reschedule that appointment.
ME: If the patient never made the appointment, then I can schedule an appointment.
SW: I called and someone gave me an appointment for the patient on 8/4/2017.
ME: There is no appointment for that date in our system.
SW: I called an the guy gave me that date for the patient.
ME: Maybe that appointment was scheduled somewhere else, because I do not see 8/04/2017 in the system. Patient has a medical appointment on 9/___ with medical.
SW: Yes, I made that appointment.
ME: All right. The next appointment is November___.
SW: Thank you. Who is the patients' therapist?
ME: The patient does not currently have a therapist. The patient was discharged and has to start over.
SW: When was the patient discharged?
ME: 8/___.
SW: All right, Thank you.
ME: You're welcome. Have a great day.
Similiar Names
What are the chances of two people having the same name?
That happened to my co-worker. There was a discrepency about my co-workers name and the name of someone who does not work here. It was interesting, very interesting. But, it got straight. Thank goodness.
That happened to my co-worker. There was a discrepency about my co-workers name and the name of someone who does not work here. It was interesting, very interesting. But, it got straight. Thank goodness.
Monday, July 24, 2017
Me And My Big Mouth!!!!
Imagine one day being at work and having no security guard. Someone is yelling and verbally abusing you and says something threatening.
Another person standing by says: "You need to call 'security.
You say " We don't have security." After thinking about it you say"UH-OH!!!'
That is like saying," no worries, the safety is on the gun."
You shoot the gun, gun fires, you look at the gun and say, " OH...THE SAFETY WAS NOT ON!!!!"
Story of a co-worker.
Another person standing by says: "You need to call 'security.
You say " We don't have security." After thinking about it you say"UH-OH!!!'
That is like saying," no worries, the safety is on the gun."
You shoot the gun, gun fires, you look at the gun and say, " OH...THE SAFETY WAS NOT ON!!!!"
Story of a co-worker.
Thursday, April 20, 2017
Birthday Cake!!!
Today is the 3rd Thursday. We use this day to get cake for the ones who have birthday. This month we celebrated April and May. 
Wednesday, March 8, 2017
Past Posts
Here are a couple posts from the past:
10/26/2016
*Patient comes in and states that the “team” told him to
come to the desk and have a provider paged because she is not answering her
phone and they don’t know where she is. Anyone on the “team” could tell the
patient that, so I know the “team” did not tell the patient this. I check the
providers schedule and the provider is in session with a patient and will be
done in 5 minutes. I told the patient the provider is with a patient and your
appointment is in 5 minutes. Next thing I know, the first floor is paging the
same provider!!! They don’t check the
schedules !!!!!!
10/27/16
*I was given a hipaa by a manager for a patient to sign. I
was told that after the patient signs the hipaa, print out the psychosocial and the psych eval
for the patient, then fax it to the destination person named on the hipaa
consent. Sounds easy enough, I found
the hipaa in my mailbox, signed. I printed out the psychosocial and the psych
eval. Great. I see the name of the
person to receive the fax.
Asesome….But…where’s the fax number?
*We have interns. We get interns every year. And every year,
no one figures the logistics of the place. They need rooms and consequently,
the interns are roaming the halls looking for a room to treat the patient.
Thursday, February 23, 2017
Tennis Game
BACK AGAIN!!!!
Hello,
Here it is a Wednesday.
Let me catch you up.
Monday was a holiday, but I was working. This is something that is fantastic. There was a patient who was stuck in an elevator. We do such a great job here, the patient called here for comfort. That was awesome.
Tuesday...
Wednesday...
Thursday...2.23.2017.
Person: I want to speak with a supervisor. I don't want to see my doctor any longer"
ME: all right, but the protocol is that you see the provider once more to express that you would like to change providers.
Person: All right, but i still want to speak with a supervisor.
ME: no problem
ME:(to supervisor 1): are you able to speak with a patient?
Sup1: can they wait?
ME: yes.
Sup1; all right
I decided to go down the hall to see what rooms are available. Sup 2 walks in.
ME: Oh, just the person I need. I'll wait till you get settled.
Sup2: thank you.
ME (to supervisor 1): Sup2 is here, I'm just waiting for them to settle in.
Sup2: Great
ME(to sup2): after explaining what was happening to Sup2. i was told to tell them AGAIN what I already told them.
ME: (to sup1): I spoke with sup2 and was told to tell the patient what i already told them.
Sup1: Did you call sup2 back?
ME: I told her exactly what I just told you? I'll call her again. and I'll send an inbasket to the providers and cc Sup2.
ME: (to sup2) The 2nd patient still wants to speak with a sup.
Sup2: I'm with the first patient. See if sup1 is available. If not, if patient wants to wait, I'll speak with them.
ME: (to sup2): Patient is willing to wait.
Sup2: Did you not ask Alex?
ME: No, you said you would see the patient if he was willing to wait.
Sup2: I'm with the first patient. See if Sup1 will see patient.
ME: (To Sup1): Hello, I spoke with Sup2 and was told to see if you would see the 2nd patient.
Sup1: Why can't Sup2 see patient.
ME: I don't know. I explained everything to patient and patient still wants to see a manager.
Sup1: what about >>>blah...blah...blah? Call sup2 and let her know.
ME: I did and sup2 told me to see if you're available to see patient.
Sup1: call her and tell her what the patient said.
ME: i explained to Sup2 again. Can you call her and tell her?
Sup1: It'll be quicker to see the patient. what is the MRN?
ME: 1111111
Sup1; Oh, you know what, this patient sees a clinician. Have clinician speak with patient. This is clinicial. patient should speak with clinician about this.
ME: UUUUHHHHHHH.......OK
ME (to clinician): Hi I just spoke with sup1 and was told you must speak with this patient regarding changing providers.
Clinician: I just saw this patient.
ME: did patient speak with you regarding changing providers?
Clinician: yes, but my supervisor is not here. I don't know that to do.
ME: oh, we don't switch providers for patients. I explained to patient that he must see provider one last time before a switch can happen.
Clinician: I don't know what to do.
ME: Call Alex.
Clinician: My supervisor is not here.
ME: Call Alex.
Hello,
Here it is a Wednesday.
Let me catch you up.
Monday was a holiday, but I was working. This is something that is fantastic. There was a patient who was stuck in an elevator. We do such a great job here, the patient called here for comfort. That was awesome.
Tuesday...
Wednesday...
Thursday...2.23.2017.
Person: I want to speak with a supervisor. I don't want to see my doctor any longer"
ME: all right, but the protocol is that you see the provider once more to express that you would like to change providers.
Person: All right, but i still want to speak with a supervisor.
ME: no problem
ME:(to supervisor 1): are you able to speak with a patient?
Sup1: can they wait?
ME: yes.
Sup1; all right
I decided to go down the hall to see what rooms are available. Sup 2 walks in.
ME: Oh, just the person I need. I'll wait till you get settled.
Sup2: thank you.
ME (to supervisor 1): Sup2 is here, I'm just waiting for them to settle in.
Sup2: Great
ME(to sup2): after explaining what was happening to Sup2. i was told to tell them AGAIN what I already told them.
ME: (to sup1): I spoke with sup2 and was told to tell the patient what i already told them.
Sup1: Did you call sup2 back?
ME: I told her exactly what I just told you? I'll call her again. and I'll send an inbasket to the providers and cc Sup2.
ME: (to sup2) The 2nd patient still wants to speak with a sup.
Sup2: I'm with the first patient. See if sup1 is available. If not, if patient wants to wait, I'll speak with them.
ME: (to sup2): Patient is willing to wait.
Sup2: Did you not ask Alex?
ME: No, you said you would see the patient if he was willing to wait.
Sup2: I'm with the first patient. See if Sup1 will see patient.
ME: (To Sup1): Hello, I spoke with Sup2 and was told to see if you would see the 2nd patient.
Sup1: Why can't Sup2 see patient.
ME: I don't know. I explained everything to patient and patient still wants to see a manager.
Sup1: what about >>>blah...blah...blah? Call sup2 and let her know.
ME: I did and sup2 told me to see if you're available to see patient.
Sup1: call her and tell her what the patient said.
ME: i explained to Sup2 again. Can you call her and tell her?
Sup1: It'll be quicker to see the patient. what is the MRN?
ME: 1111111
Sup1; Oh, you know what, this patient sees a clinician. Have clinician speak with patient. This is clinicial. patient should speak with clinician about this.
ME: UUUUHHHHHHH.......OK
ME (to clinician): Hi I just spoke with sup1 and was told you must speak with this patient regarding changing providers.
Clinician: I just saw this patient.
ME: did patient speak with you regarding changing providers?
Clinician: yes, but my supervisor is not here. I don't know that to do.
ME: oh, we don't switch providers for patients. I explained to patient that he must see provider one last time before a switch can happen.
Clinician: I don't know what to do.
ME: Call Alex.
Clinician: My supervisor is not here.
ME: Call Alex.
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