(dates and names have been changed)
ME: Center for Counseling, How may I help you?
CALLER: *with heavy spanish accent* You speak in Spanish?
ME: No, I do not.
CALLER: OK, I need to check my appointment.
ME: What is your last name?
CALLER: I. Rodnso
ME: Date of Birth?
CALLER: 01/01/01.
ME: Your appointment is: Neverary 52 at 5pm.
CALLER: Ok Thank you.
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My co-worker is hilarious. it does not matter what she is doing, she ALWAYS has to "butt in". someone could come into the clinic and look directly at me, but she will answer.
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So, there is an Affidaivit that needs to be signed. There is a Notary Public in-house. This really needs to be taken care of.
Provider: I'm not leaving my patients to go anywhere to get this signed.
Notary: I have to much work to do to leave and go see a doctor for a signature.
What to do???? What to do?????
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Friday, August 11, 2017
Thursday, August 10, 2017
Appointment Confusion
How can you confuse an appointment?
A social worker called to see about an appointment for a patient. The social worker stated that she wanted to reschedule an appointment. Upon checking the system, the patient missed their appointment. So I will schedule an appointment. This is how the conversation went:
SW: I would like to reschedule an appointment for this patient. The patient missed her appointment.
ME: If the patient missed her appointment, then we need to schedule an appointment.
SW: No, no. the patient had an appointment but missed it. So I would like to reschedule that appointment.
ME: If the patient never made the appointment, then I can schedule an appointment.
SW: I called and someone gave me an appointment for the patient on 8/4/2017.
ME: There is no appointment for that date in our system.
SW: I called an the guy gave me that date for the patient.
ME: Maybe that appointment was scheduled somewhere else, because I do not see 8/04/2017 in the system. Patient has a medical appointment on 9/___ with medical.
SW: Yes, I made that appointment.
ME: All right. The next appointment is November___.
SW: Thank you. Who is the patients' therapist?
ME: The patient does not currently have a therapist. The patient was discharged and has to start over.
SW: When was the patient discharged?
ME: 8/___.
SW: All right, Thank you.
ME: You're welcome. Have a great day.
A social worker called to see about an appointment for a patient. The social worker stated that she wanted to reschedule an appointment. Upon checking the system, the patient missed their appointment. So I will schedule an appointment. This is how the conversation went:
SW: I would like to reschedule an appointment for this patient. The patient missed her appointment.
ME: If the patient missed her appointment, then we need to schedule an appointment.
SW: No, no. the patient had an appointment but missed it. So I would like to reschedule that appointment.
ME: If the patient never made the appointment, then I can schedule an appointment.
SW: I called and someone gave me an appointment for the patient on 8/4/2017.
ME: There is no appointment for that date in our system.
SW: I called an the guy gave me that date for the patient.
ME: Maybe that appointment was scheduled somewhere else, because I do not see 8/04/2017 in the system. Patient has a medical appointment on 9/___ with medical.
SW: Yes, I made that appointment.
ME: All right. The next appointment is November___.
SW: Thank you. Who is the patients' therapist?
ME: The patient does not currently have a therapist. The patient was discharged and has to start over.
SW: When was the patient discharged?
ME: 8/___.
SW: All right, Thank you.
ME: You're welcome. Have a great day.
Similiar Names
What are the chances of two people having the same name?
That happened to my co-worker. There was a discrepency about my co-workers name and the name of someone who does not work here. It was interesting, very interesting. But, it got straight. Thank goodness.
That happened to my co-worker. There was a discrepency about my co-workers name and the name of someone who does not work here. It was interesting, very interesting. But, it got straight. Thank goodness.
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