Birthday Cake!!!

Today is the 3rd Thursday. We use this day to get cake for the ones who have birthday. This month we celebrated April and May. 

 

Past Posts

Here are a couple posts from the past:

10/26/2016

*Patient comes in and states that the “team” told him to come to the desk and have a provider paged because she is not answering her phone and they don’t know where she is. Anyone on the “team” could tell the patient that, so I know the “team” did not tell the patient this. I check the providers schedule and the provider is in session with a patient and will be done in 5 minutes. I told the patient the provider is with a patient and your appointment is in 5 minutes. Next thing I know, the first floor is paging the same provider!!!  They don’t check the schedules !!!!!!

10/27/16

*I was given a hipaa by a manager for a patient to sign. I was told that after the patient signs the hipaa,  print out the psychosocial and the psych eval for the patient, then fax it to the destination person named on the hipaa consent.   Sounds easy enough, I found the hipaa in my mailbox, signed. I printed out the psychosocial and the psych eval. Great.  I see the name of the person to receive the fax.  Asesome….But…where’s the fax number?

*We have interns. We get interns every year. And every year, no one figures the logistics of the place. They need rooms and consequently, the interns are roaming the halls looking for a room to treat the patient.

 

Tennis Game

BACK AGAIN!!!!
Hello,
Here it is a Wednesday.
Let me catch you up.
Monday was a holiday, but I was working. This is something that is fantastic. There was a patient who was stuck in an elevator. We do such a great job here, the patient called here for comfort. That was awesome.
Tuesday...
Wednesday...
Thursday...2.23.2017.
Person: I want to speak with a supervisor. I don't want to see my doctor any longer"
ME: all right, but the protocol is that you see the provider once more to express that you would like to change providers.
Person: All right, but i still want to speak with a supervisor.
ME: no problem

ME:(to supervisor 1): are you able to speak with a patient?
Sup1: can they wait?
ME: yes.
Sup1; all right

I decided to go down the hall to see what rooms are available. Sup 2 walks in.
ME: Oh, just the person I need. I'll wait till you get settled.
Sup2: thank you.
ME (to supervisor 1): Sup2 is here, I'm just waiting for them to settle in.
Sup2: Great

ME(to sup2): after explaining what was happening to Sup2. i was told to tell them AGAIN what I already told them.
ME: (to sup1): I spoke with sup2 and was told to tell the patient what i already told them.
Sup1: Did you call sup2 back?
ME: I told her exactly what I just told you? I'll call her again. and I'll send an inbasket to the providers and cc Sup2.

ME: (to sup2) The 2nd patient still wants to speak with a sup.
Sup2: I'm with the first patient. See if sup1 is available. If not, if  patient wants to wait, I'll speak with them.

ME: (to sup2): Patient is willing to wait.
Sup2: Did you not ask Alex?
ME: No, you said you would see the patient if he was willing to wait.
Sup2: I'm with the first patient. See if Sup1 will see patient.

ME: (To Sup1): Hello, I spoke with Sup2 and was told to see if you would see the 2nd patient.
Sup1: Why can't Sup2 see patient.
ME: I don't know. I explained everything to patient and patient still wants to see a manager.
Sup1: what about >>>blah...blah...blah? Call sup2 and let her know.
ME: I did and sup2 told me to see if you're available to see patient.
Sup1: call her and tell her what the patient said.
ME: i explained to Sup2 again. Can you call her and tell her?
Sup1: It'll be quicker to see the patient. what is the MRN?
ME: 1111111
Sup1; Oh, you know what, this patient sees a clinician. Have clinician speak with patient. This is clinicial. patient should speak with clinician about this.
ME: UUUUHHHHHHH.......OK

ME (to clinician): Hi I just spoke with sup1 and was told you must speak with this patient regarding changing providers.
Clinician: I just saw this patient.
ME: did patient speak with you regarding changing providers?
Clinician: yes, but my supervisor is not here. I don't know that to do.
ME: oh, we don't switch providers for patients. I explained to patient that he must see provider one last time before a switch can happen.
Clinician: I don't know what to do.
ME: Call Alex.
Clinician: My supervisor is not here.
ME: Call Alex.

Another Monday

Good Morning!!!!

Here is it another week started at work. I love my job, we get so much we can say "YOU CAN NOT MAKE THIS STUFF UP!!"

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ME: Good morning, if you would kindly fill out these registration forms.

PATIENT: Sure

........

Patient returns registration forms and is with patient. I proceed to scan the registration in the patients' chart. One section in the form asks for ethnic background or ancestory. Patients can fill-in up to four.

This is what one patient put:

"What is you ethnic background or ancestory?"

 

(A)_______I___________   (B)_____D__________  (C)____K_________ (D)____!_________.

I love my job!!!!!

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SNOW DAY ~!!!!!!!!!!

TODAY IS A SNOW DAY !!!!!!
We get to go home early. It was a bit confusing at first. we got an email that we are operational.
Then we got a message that the weather is being monitoring.
Then we got a message that we are closing at 10am.
Well, couldn't they know that when the snow started falling this morning?
But it's all right!!!!
WE GOING HOME EARLY !!!!!!!

You Can Not Make This Stuff Up !!!

Here we are in another day. Let's get started !!!!!
The way the office is set up, we have a glass door with glass windows. Before you come into the office, there is a glass encased stairway.

Patient enters the office.
PSR: Hi, good morning, do you have an appointment?
PATIENT: I was sent up here to see a social worker and was told to sit on the outside of the glass door.  (patient then pointed to the outside of the office and asked) Is that the outside?
 PSR: Yes it is.

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CALLER: "Good morning, may I speak with Alison?"
ME: Which Alison?
CALLER: "Oh, I don't know. This is the name mom gave me."
ME: We have many Alisons. Is mom available?
CALLER: "No, she isn't"
ME: Who is the patient? We have no HIPAA on file for you.
CALLER: "I  have one."
ME: Can you fax it, please?
CALLER: "What is your name?"
ME: Valencia
CALLER: "Are you the social worker?"
ME: No I'm not.
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