CALLER: "Good morning, may I speak with Alison?"
ME: Which Alison?
CALLER: "Oh, I don't know. This is the name mom gave me."
ME: We have many Alisons. Is mom available?
CALLER: "No, she isn't"
ME: Who is the patient? We have no HIPAA on file for you.
CALLER: "I  have one."
ME: Can you fax it, please?
CALLER: "What is your name?"
ME: Valencia
CALLER: "Are you the social worker?"
ME: No I'm not.
******************************************************************